At Hotel Navya, we aim to provide our guests with a pleasant and hassle-free experience. Please review our Refund and Returns Policy below to understand your rights regarding cancellations and refunds.

1. Cancellation and Refunds

• Room Reservations:
  • Cancellations made 48 hours or more before the check-in date are eligible for a full refund.
  • Cancellations made within 48 hours of the check-in date will be charged for the first night of the reservation. The remaining balance will be refunded.
  • No-shows (failure to check-in on the reservation date) will be charged for the entire stay, and no refund will be issued.
• Early Departures:
  • If you decide to leave before the end of your reservation period, refunds for unused nights are subject to the hotel’s discretion and availability.

2. Non-Refundable Bookings

Certain promotional or discounted rates may be labeled as non-refundable. These bookings are not eligible for any refunds, cancellations, or modifications.

3. Refund Process

• Refunds will be processed using the original payment method within 7-10 business days from the date of cancellation.
• For payments made via credit/debit card, please allow additional time for your bank to process the refund.
• In the case of third-party bookings (e.g., online travel agencies), refunds must be requested directly from the booking platform according to their policies.

4. Special Circumstances

• If a guest must cancel or modify a reservation due to unforeseen circumstances (such as a medical emergency, natural disaster, or government restrictions), please contact us directly. We will evaluate refund requests on a case-by-case basis.

5. Services and Additional Fees

• Charges for additional services such as dining, transportation, or event bookings are generally non-refundable unless otherwise specified.

6. Contact Us

For any questions or concerns about our Refund and Returns Policy, please reach out to us at:

• Phone: 985-4034761
• Email: navyahotel@gmail.com